Privacy Policy

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Privacy Policy

A Curious Group of Hotels (including L’Hotel, Canal House, Portobello Hotel, Drakes Hotel, and Green & Spring) is committed to protecting and respecting your privacy in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

We collect, use and store your personal data responsibly. This policy explains what data we collect, how we use it, and the rights you have in relation to your data.

1. How GDPR Protects You

Under GDPR you have enhanced rights, including:

  • Greater protection of your personal data.

  • More control and easier access to the personal information we hold about you.

  • The ability to update, correct, or have your data removed.

  • The right to choose how we contact you (email, phone, etc.) and to change your preferences at any time.

We can only use your personal data if we have one or more of the following lawful bases:

  • Your consent.

  • To fulfil a contract with you.

  • A legal obligation.

  • Our legitimate interests (a business or commercial reason, which does not override your rights).

2. Information We Collect

We collect information to provide our services effectively, such as preparing registration cards for arrival or ensuring personalised guest experiences. This may include:

Information you provide directly

  • Registration details (name, postal address, email address, telephone numbers).

  • Date of birth and gender.

  • Company name, address, VAT and registration numbers (for business bookings).

  • Customer service information (comments, feedback, or booking notes).

  • Information provided via websites, social media, phone or email enquiries.

  • Details provided via third-party booking platforms or travel agents.

Additional information (where relevant)

  • Dietary requirements.

  • Car registration (for parking).

  • Payment details (credit/debit card).

  • Health/medical information provided voluntarily for spa treatments or guest services.

3. How We Use Your Information

We use personal data only for the purpose it was collected, including:

  • To provide and manage hotel bookings and services.

  • To verify your identity.

  • To communicate with you regarding your stay or enquiry.

  • To deliver personalised experiences and note guest preferences.

  • To improve our websites, services, and customer experience through analysis.

  • To comply with legal and regulatory obligations.

4. Marketing

We may contact you with news, offers, and information about A Curious Group of Hotels and Green & Spring that we believe may be of interest to you.

You will only receive marketing communications if you have provided consent. You can withdraw your consent at any time by:

  • Clicking the “unsubscribe” link in any email.

  • Contacting us directly (see Section 10 below).

We may also use remarketing tools (such as Google Ads) to show adverts to visitors of our websites.

5. Cookies

Cookies are small text files stored on your device when you visit our websites. They help us recognise your browser, remember your preferences, and improve functionality.

  • Essential cookies – required for the site to function.

  • Analytics cookies – e.g. Google Analytics, which provides anonymous usage information to help us improve our websites.

You can disable cookies in your browser settings, though this may affect site performance.

6. Sharing and Transfers

We do not sell your personal data. We may share information with:

  • Trusted service providers (e.g. booking engines, IT support, payment processors).

  • Regulatory authorities, where legally required.

If data is transferred outside the UK/EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purposes described in this policy.

  • Comply with legal, tax, or reporting obligations.

  • Resolve disputes and enforce agreements.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request erasure of your data (“the right to be forgotten”).

  • Restrict processing of your data.

  • Request transfer of your data (data portability).

  • Object to processing where our lawful basis is legitimate interests.

  • Withdraw consent at any time (without affecting the lawfulness of prior processing).

To exercise these rights, please contact us (see Section 10). We will respond within one month.

9. Links to Other Websites

Our websites may contain links to external sites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

10. Contact Us

If you have questions or would like to exercise your rights, please contact us:

Data Protection Enquiries
A Curious Group of Hotels
joe@curioushotels.com

11. Updates to This Policy

We review this policy regularly and will publish updates on our websites. Please check back for the latest version.

Last updated: September 2025