Prices
All prices quoted are inclusive vat. Drakes reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect changes in the rate of vat and taxes or for other reasons beyond the control of Drakes, in which case the changes will be notified to the client. In the latter event, the client may cancel the booking without cost.

Availability
All rooms and rates offered by drakes are subject to availability and the discretion of the management. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the client at a higher price.

Bookings
Reservations must be guaranteed by credit card. Drakes requires a minimum stay of two nights when booking a Saturday and in certain circumstances 3 nights over bank holidays. At the discretion of drakes, or for some packages, full pre-payment may be required.

Arrival and departure
Every effort will be made to assure availability of rooms by 2.00 pm upon arrival. There may be occasions, at times of high demand, when our clients can check in and use all Drakes facilities, but the bedroom is still being prepared. Guest rooms must be vacated no later than 11am on the day of departure. Drakes reserves the right to charge a fee for late check-outs.

Cancellations, non-arrivals or early departures
Cancellations and amendments for bookings made online can be made by telephone on 01273 696 934. Reservations may be cancelled 48hours prior to arrival. In the event of non-arrival or cancellation within 48hours of arrival, 100% of the room rate for the length of the stay will be charged if the has not been re-sold. Drakes will make every reasonable attempt to resell any cancelled room in this period, including offering it at a late rate/discount price, if the same rate is not achieved of that offered to you drakes retains the right to charge the difference. In the event a guest checks out prior to the reserved check-out date, the hotel reserves the right to charge 100% of the total booking sum to the client's credit card. For this purpose, Drakes may offset the amount payable for such cancellation, non-arrival or early departure against the client's credit card without prior notice or approval of the client, where applicable.

Payment
Settlement of the bill in full, less any advance payments, must be made prior to departure from Drakes. Upon arrival, Drakes reserves the right to request pre-authorisation of the client's credit or debit card, or where payment is to be by cash, request the client to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked. All major credit and debit cards are accepted. All sums are due for payment on presentation of the invoice.

No smoking
Drakes operates a no smoking policy in all interior and exterior areas, including guest bedrooms, public areas, corridors, balconies and fire escapes. Breach of this policy by you or any member of your party will result in an automatic fine of £250. This may be directly charged to your card if evidence of smoking is found after your checkout. An additional charge of up to £1000 may be charged if smoking causes the fire alarm to sound.

People per room
All Drakes bedrooms are only suitable for two people only. Children of any age are counted as a full person. At least one person per room must be over 18 years old. Babies may be accepted to stay in the room via prior arrangement.

Dogs and other pets
Pets are not accepted, with the exception of guide dogs or otherwise outstandingly well-behaved canines. However, please be aware that any damages arising would need to be paid for.

Behaviour
Drakes reserves the right to judge acceptable levels of noise and the behaviour of guests, who must take corrective action when requested to do so by Drakes in the event of failure to comply with management requests, Drakes may terminate the booking without being liable for any refund or compensation.

Discrimination
It is the policy of drakes not to discriminate on the grounds of race, colour, nationality, creed, gender, sexual orientation, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the client are expected to adhere to this policy and Drakes may, without incurring any liability to the client, remove from Drakes any person or persons offending against this policy.

Comments and complaints
Any comment or complaint regarding the stay should be made to the Drakes duty manager/host at the time of visit so that the matter can be resolved immediately.

Statutory requirements
Drakes is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by clients, their guests and representatives.